Question 1

What information do I need to create a paystub?

Accepted Answer

You'll need basic company information (name and address), employee details (name, address, last 4 digits of SSN, filing status), and pay information (hourly rate or salary, pay frequency, hours worked). For the most accurate calculations, you should also know any pre-tax deductions like 401(k) contributions or health insurance premiums.

Question 2

What states do you support?

Accepted Answer

We support all 50 US states. Our system automatically calculates state income tax withholding based on each state's tax tables. States without income tax (Alaska, Florida, Nevada, New Hampshire, South Dakota, Tennessee, Texas, Washington, and Wyoming) will show $0 for state withholding.

Question 3

Can I generate paystubs for multiple employees?

Accepted Answer

Currently, you can generate paystubs one at a time. However, you can create multiple paystubs in a single session by adding multiple pay periods. For different employees, you'll need to start a new paystub after completing the first.

Question 4

How do I receive my paystub after payment?

Accepted Answer

After payment, you can immediately download your paystub as a PDF. We also send a copy to the email address you provide during checkout, so you'll have a backup in your inbox.

Question 5

How accurate are the tax calculations?

Accepted Answer

Our calculations are based on official IRS tax tables and state withholding guides. However, all calculations are estimates and may not reflect your exact tax liability. Factors like additional income, tax credits, and individual circumstances can affect actual taxes owed. We recommend consulting a tax professional for precise calculations.

Question 6

Are the calculations estimates or exact?

Accepted Answer

All tax withholding amounts are estimates based on standard tax tables and the information you provide. Actual tax obligations may differ based on your complete financial situation. Our paystubs are designed to provide reasonable estimates similar to what payroll software would calculate, but they should not be used for official tax filing purposes.

Question 7

What taxes are calculated?

Accepted Answer

We calculate federal income tax withholding, state income tax withholding (where applicable), Social Security tax (6.2%), and Medicare tax (1.45%, plus the additional 0.9% for high earners). We also account for pre-tax deductions like 401(k) contributions when calculating taxable income.

Question 8

How often are the tax tables updated?

Accepted Answer

We update our tax tables annually when the IRS and state agencies release new withholding guidelines, typically at the beginning of each calendar year. We also make updates throughout the year if there are mid-year tax law changes.

Question 9

How much does it cost?

Accepted Answer

It's $4.99 flat rate per order. You can include multiple pay periods and they're all included in the price.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through our secure payment processor, Stripe. This includes Visa, Mastercard, American Express, and Discover.

Question 11

Can I get a refund?

Accepted Answer

All purchases are final and non-refundable. Before completing your purchase, please carefully review your paystub preview to ensure all information is correct. If you experience a technical issue that prevents you from receiving your purchased document, please contact our support team.

Question 12

Is my personal information secure?

Accepted Answer

Yes, we take security seriously. All data is transmitted over HTTPS encryption. Payment information is processed securely by Stripe and we never store your credit card details. We only collect the information necessary to generate your paystub.

Question 13

Do you store my paystub data?

Accepted Answer

We retain minimal data necessary to process your request and comply with legal requirements. Transaction records are kept for accounting purposes, but we don't retain sensitive paystub content longer than necessary for document generation.

Question 14

Who can see my paystub?

Accepted Answer

Only you have access to your generated paystub. We send it directly to the email address you provide and make it available for immediate download. We don't share your information with third parties except as necessary to provide the service (payment processing, email delivery).

Question 15

What if I made a mistake on my paystub?

Accepted Answer

Unfortunately, paystubs cannot be edited after purchase. Please carefully review all information in the preview before completing payment. If you need a corrected paystub, you'll need to create a new one with the correct information.

Question 16

How do I contact support?

Accepted Answer

You can reach our support team through our contact page. We typically respond within 1-2 business days.

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